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Our client is one leading and very sizable organization in the industry providing IT&T solutions with business in both retail and corporate sectors.
- Be the Head of Payment & Card Operations Division as well as drive and coach the team to execute the Corporate’s strategic plans to achieve the expected objective
- Manage the daily business activities to ensure the operations are performed at a high service level, including but not limited to payment processing, card issuing, merchants account activities, etc.
- Ensure the operational procedures are compliance with relevant regulatory and ensure all transactions are processed accurately and timely to business partners / stakeholders, i.e. including HKMA, merchants and banks, etc.
- Develop strategic action plans to support various company’s business programs and projects to achieve the ultimate services level of payment operation
- Oversee, manage, review and streamline the payment operations & dispute process as well as provide valuable input for system enhancement with the objective to minimize discrepancy / risk and enhance efficiency
- Build and maintain excellent business partner relationship with relevant stakeholders such as vendors, merchants, business partners and card associations, authorities etc.
- Manage the team’s performance and delegate work effectively to subordinates to maximize the productivity and value
- Manage and ensure smooth operations of vendor-supported card system, payment and card services and out-sourcing activities for card operations
- Manage the operation’s performance through reviewing and analyzing various reports
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